1. Information We Collect

We collect the following types of information to deliver and improve our services:

a) Personal Information

• Full Name

• Phone Number / WhatsApp Number

• Email Address (optional)

• Device Model

• Service Requirement Details

• Address / Location

b) Automatically Collected Information

• IP Address

• Browser type

• Page interactions

• Cookies and similar technologies (used for analytics & performance)

c) Device Information

When you submit a repair request, you may provide:

• Phone model

• Device issues

• IMEI (optional)

• Images or videos of the device (if shared by user)

2. How We Use Your Information

We use your information to:

• Process and confirm service bookings

• Assign technicians

• Provide customer support

• Send updates about service status

• Improve website performance

• Communicate offers or service alerts

• Ensure safety and fraud prevention

We never use your data for any illegal or harmful purpose.

3. WhatsApp & Communication Policy

When you provide your number, you agree that:

• Revoz may contact you via WhatsApp, SMS, or call regarding bookings, updates, or support.

• WhatsApp messages may include automated notifications such as booking confirmations or repair updates.

You may opt out anytime by sending “STOP”.

4. How We Share Your Information

We do NOT sell, rent, or trade your personal data.

We only share information with:

a) Revoz-Technicians

To complete your service request (name, address, phone number, device issue).

b) Service Partners (if applicable)

Only when required and after your permission.

c) Legal Authorities

Only if required by law, investigation, or to prevent fraud.

5. Data Protection & Security

We take strong precautions to protect your data:

• Encrypted communication channels

• Restricted internal access

• Secure storage systems

• Regular audits & monitoring

However, no online platform can guarantee 100% security, but we do our best to safeguard your information.

6. Cookies Policy

Our website uses cookies to:

• Improve user experience

• Analyze website usage

• Track conversions or ad performance

You can disable cookies anytime from your browser settings.

7. User Rights

You can request:

• Access to your data

• Correction of inaccurate information

• Deletion of stored personal data

• To stop receiving promotional messages or calls

Contact us anytime via WhatsApp or email for these requests.

8. Data Retention

We retain your personal data only as long as needed for:

• Service completion

• Warranty tracking

• Legal obligations

• Fraud prevention

After this, your data is safely removed.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

10. Children’s Privacy

Revoz does not knowingly collect data from anyone under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.