1. Warranty Duration

• Revoz offers up to 180 days warranty on all repairs and part replacements, including:

  • Screen Replacement

  • Battery Replacement

  • Speaker/Mic

  • Charging Port

  • Back Glass

  • Other internal component repairs

• Warranty period depends on product quality category & price chosen by the customer.

2. What Warranty Covers (Internal Issues Only)

Warranty is valid only for internal functional issues, such as:

• Screen going blank

• Lines appearing on the display

• Touch not responding without any external physical impact

• Battery draining abnormally (internal failure)

• Charging port failing due to internal malfunction

• Audio components malfunctioning due to internal fault

👉 No warranty is given for physical, accidental or liquid damage.

3. What Warranty Does NOT Cover (Exclusions)

Warranty will be considered void in the following cases:

• Physical damage after repair (cracks, dents, bends, pressure marks, broken glass, etc.)

• Liquid/Water damage after repair

• Accidental drops

• Unauthorized repair or tampering by any third-party after Revoz service

• Burn marks, mishandling or negligence

• Software or OS updates affecting performance

• Phone motherboard issues unrelated to the replaced part

4. One-Time Replacement Policy

• Revoz offers one-time free replacement during the warranty period only if the issue is covered under warranty conditions.

• After one replacement, any further repairs or replacements will be chargeable as per standard pricing.

5. Warranty Start Date

• Warranty starts from the date of repair mentioned on the customer invoice/job card.

• Warranty cannot be extended or transferred to another device or user.

6. Policy for Screen Replacement

• Screen warranty applies ONLY if:

  • Screen stops working internally

  • Touch stops working without any external damage

  • Display shows lines/blackout on its own

• Warranty NOT applicable if:

  • Screen cracks

  • Edge breaks

  • Body bend causes LCD damage

  • Pressure damage

  • Liquid/moisture damage

  • Customer mishandling

7. Battery Replacement Warranty

• Warranty applies if the battery shows internal failure such as:

  • Sudden shutdown

  • Abnormal heating due to internal issue

  • Backup significantly dropping without any physical/liquid damage

• Warranty void if battery:

  • Swells due to external pressure

  • Gets punctured/bent

  • Shows damage via mishandling or other technician work

8. Component Replacement Warranty

All other components (mic, speaker, charging port, back glass, camera, etc.) are covered only for:

• Internal manufacturing defects

• Internal malfunction without external cause

No warranty applies for:

• Physical breakage

• Liquid exposure

• Mishandling

9. Inspection Policy

• For any warranty claim, the device must go through Revoz technician inspection.

• Replacement will be processed only after confirming internal failure.

• Revoz holds the right to deny warranty if damage is caused by customer mishandling.

10. No Fix – No Fee Policy

If your device cannot be repaired due to motherboard fault or other major issues:

• Diagnosis is free

• No unnecessary charges will be applied

11. Important Notes

• Warranty applies only to the specific part replaced, not the entire phone.

• Slight differences in display color/touch smoothness may occur depending on quality category; this is not considered a defect.

• Refurb/Compatible parts may have different warranty terms based on quality — shared with customer at booking time.

• Revoz is not liable for any data loss during repair; customers should backup data beforehand.

12. Customer Responsibility

To keep warranty valid:

• Use the phone carefully

• Avoid pressure on screen/body

• Prevent moisture/liquid exposure

• Do not visit third-party technicians during warranty period